Resolving Common Issues with Identifi Clients

Many issues with Identifi Clients (eSign, eReceipt, Scan) can be fixed by running the Machine-Wide installer for the client in question.  Follow the instructions below:

• Navigate to the PC's Program Files:

• Run the exe:

For eSign, if you receive the following error:

         Be sure you are logged in as an Administrator.

         Uninstall eSign completely, in the order recommended below.

• Go to Devices & Printers within the Control Panel.
  
  
• Remove the eSign printer if it’s still listed:

• Select a different printer, right click and select printer properties, go to the Ports tab to ensure there are no zvprint ports listed. 

• If you see zvprint ports, open a registry editor.  (Go to Window Start and type "Registry Editor.")

• Navigate to HKEY_LOCAL_MACHINE\SYSTEM\Currentcontrolset\Control\Print\Monitors
  
  
• Go to these paths and delete the following folders:

C:\Program Files (x86)\Identifi delete the Identifi eSign Machine-wide Installer folder.

C:\Program Files delete the  Integra Business Systems folder.

C:\Users\username\AppData\Local\Identifi delete the eSign folder.

C:\Users\username\AppData\Local\iDentifi.Net delete the eSign folder.

C:\Users\username\AppData\Local delete the eSign folder.

Note:  This uninstall procedure can be followed for eSign or eReceipt. Just choose the appropriate folder (eSign or eReceipt).

• Reinstall.

For the Scan Client, if you receive the following error:

This error can be resolved by following these steps:

• Close the Scan Client.
• Go to the following directory and rename the iDentifi.Scan folder to iDentifi.Scan.old:

• Restart Client.