Scan Client Error: "Root Element is Missing"

If, when using the Scan Client, the following error is received:

Follow the steps outlined below:

1. Close the Scan Client on the scanning workstation.
   
   
2. Rename the C:\ProgramData\iDentifi.Scan folder to iDentifi.Scan.OLD.
   Note:  This folder can become corrupted if there is an unexpected termination of the Scan client, such as a power outage, or a restart/shutdown while the Scan client was running. 
   
   
3. Restart the Scan client.
    Note:  After renaming the folder, launching the Scan client will recreate this folder.  We recommend a rename rather than a delete to preserve any data that may need to be recovered from the Batches subfolder.